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How do I take a tour?Please fill out our inquiry form at hideoutorl.com/inquiry to schedule tour. After you submit the form you will be directed to our calendar to schedule a tour. Be sure to provide your correct email and phone number for us to send the tour confirmation.
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What dates are available?Call email, or complete our new client form to inquire about dates. 407-630-7554 hello@hideoutorlando.com
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Are the time slots flexible?We offer these time slots: 8 a.m. - 1 p.m., 10 a.m. - 4 p.m., 11 a.m. - 5 p.m., 4 p.m. - midnight, and 7 p.m. - midnight. If you require a custom time, please contact us. Additional setup time is $100 per hour.
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How do I book my event date and session?The space is booked when all five are complete: 1. Fill out inquiry form 2. Receive proposal within 24 business hours 3. Sign contract and submit $500 non-refundable retainer 4. Email a government-issued ID (from the same person who signs the contract) to hello@hideoutorlando.com 5. Make all payments on time as outlined in your payment plan. (balance is due one month before your event date) We do accept Credit/ Debit Cards or Apple Pay. 6. Completed the setup questionnaire to provide the details and floor plan for you event 7. If alcohol (wine, champagne, beer, spirits) is being served, email Bartender's License and Insurance to hello@hideoutorlando.com **When alcohol is present, a licensed and insured bartender is required at all events. Failure to provide documentation 48 hours prior to check-in will result in a completely dry event. If any alcohol is served without a licensed and insured bartender present, the event will be shut down and the security deposit will not be returned.
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What types of events can be hosted at Hideout?Hideout is a creative space, event hall and performing studio specializing in premiere social and corporate events. Our space is well suited for any special occasion, corporate event, community meeting, fundraiser, dance/ workout class, book signing and more.
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What are the payment terms and cancellation policy?A $500 non-refundable deposit is required to secure your reservation, with the remaining balance due one month before your event. Our cancellation policy is outlined in the contract provided upon booking.
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When is my damages deposit refunded?Refunds can take up to seven business days to process. Please be patient. If you do not see your refund within seven business days, please contact us for more information.
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How do I check myself in or check myself out?A member of the Hideout team will be present at your event. They will review the check-in/out procedures with you. You will receive the same instructions via email and text.
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How far in advance can I book a rental?Hideout Orlando can be booked 18 months in advance. Reservations are open to the public on the first business day of the month. (Ex. You can book December 13, 2021 on June 1, 2020)
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Are my rates subject to change once I sign a contract?Signed contracts 12-18 months prior to the event date are subject to an increase of 10% or less of your contracted rate. If your rental is within 364 days your contracted rate will not change.
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Can you pencil me in for a rental?Courtesy holds may be accepted and are held for a maximum of five (5) days. In that time, it is not guaranteed that Hideout Orlando staff will call you prior to your courtesy hold expiration. Courtesy holds can be made in person or by phone. Unfortunately five day holds do not apply to reopened dates due to cancellations.
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Is there a Damage or Security Deposit in addition to my rental charge?A Damage Deposit of $450 is required for all rentals of Hideout Orlando.
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How late can I stay?Your event must end and all guests must vacate the premises by the end of your rental time.
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What if we’re having a great time and stay later than our rental period?If you remain in the venue past your rental time, then you will forfeit your $400 damage deposit.
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Will I receive a refund if I leave early?No refunds will be given. Please follow your contract time accordingly.
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How many attendees can the venue seat?Capacity is 100 persons.
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May we change the decorations or arrange the furniture?Yes, this is your blank canvas to design your own event. Put everything back as found. We recommend discussing any specific decoration requirements or restrictions with our team prior to your event. Decorations may not be affixed to the walls, doors, windows, window coverings, painted surfaces or hung from the ceiling. The use of tape, tacks, nails, staples, etc. are not permitted to attach your decorations. Fog/smoke machines, dry ice, and/or open flames are not permitted. However, the use of candles enclosed in glass, such as votive and hurricane lamps may be permitted with prior approval. Rice, birdseed, silk flower petals, glitter, confetti, or other similar decorations are prohibited. The use of helium balloons are allowed in Hideout Orlando, however, if helium balloons become detached from a display, the labor cost to retrieve the balloons will be charged to the renter.
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The room looks beautiful, are the lights already set up or is that something that we would be given to do on our own?The lights are ready and set up for use including the up lighting that can be used for events such as art exhibitions.
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Do you offer catering services?We do not provide catering services directly, but we have a list of preferred caterers who offer exclusive discounts to our clients.
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Is alcohol allowed at Hideout?Yes, alcohol is allowed at our venue. However, please note that selling alcohol without the necessary permits and licenses is strictly prohibited. You are responsible for complying with all relevant laws and regulations regarding the service of alcoholic beverages.
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Is there parking available at the venue?There is free parking available.
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Are there staff on-site?Yes, a member of our staff will be on site to greet you. Security is required for ALL events after 5pm. We have a security team in place already no need to search for a company.
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What do we do with our trash and recycling after cleaning up?Take it with you, put it in your car or the designated yellow dumpster in the parking lot area. Do not leave onsite or on the sidewalk. Load out all that was loaded before sweeping up. Cleaning supplies will be made available.
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What's not allowed in the venue?No dry ice, live flames, smoking, fog machines, glitter, confetti, bubbles, open flames or sparklers are allowed in the venue. Decorations may not be affixed to the walls, doors, windows, window coverings, painted surfaces or hung from the ceiling. The use of tape, tacks, nails, staples, etc. are not permitted to attach your decorations.
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Can I have a DJ or band in the Ballroom for my reception?Yes. Hideout Orlando has a standing noise ordinance which will be provided to the DJ/band.
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Can I have music outside on the patio and/or Events Center?Written approval from Hideout Orlando is required for any music to be played outdoors.
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Can I have items delivered, such as from my caterer, florist, DJ, etc?You must arrange for your deliveries to occur during your rental period. If you need to get in earlier, you must adjust your time block to appropriately include the time you wish to enter. Delivery is available through the main building entrances unless otherwise noted. Do not block building entrances. Hideout Orlando staff are not authorized to sign for your deliveries, so you must provide an authorized person to sign for any deliveries; and due to space and security concerns, items cannot be stored for your event.
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Can I come anytime and view the building, to meet my caterer or florist, etc?Please fill out our form at hideoutorl.com/inquiry to make your venue walkthrough appointment.
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When do I hold my ceremony rehearsal?A one hour block for rehearsals is included in your Rental Rate. Rehearsals may be scheduled 30 days in advance and must take place Monday – Thursday (excluding Holidays) between 11:00am and 3:30pm based on availability.
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Can my flower girl throw rose petals?Only natural flower petals are permitted in the plaza. All other loose objects like rice (including puffed rice or biodegradable rice), birdseed, silk flower petals, confetti, glitter or other similar materials (i.e. such as pearls, crystals, rhinestones, etc.) may not be used inside or outside Hideout Orlando. Bubbles are only permitted outside.
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Can I use sparklers for my wedding exit?Sparklers are permitted outside of Hideout Orlando for your exit. However, all sparklers must be disposed of properly meaning the used sparklers must be discarded in a bucket or water or sand provided by the Renter. Failure to dispose of sparklers properly will result in a loss of the Damage Deposit.
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