Question 1

How can I schedule a tour of the venue?

Accepted Answer

To schedule a tour, simply fill out our inquiry form at hideoutorl.com/inquiry. Once submitted, you'll be directed to our calendar to pick a convenient time. Make sure to provide accurate contact details so we can confirm your tour!

Question 2

What dates are available?

Accepted Answer

Call email, or complete our new client form to inquire about dates. 
407-279-0980
hello@hideoutorlando.com

Question 3

How many attendees can the venue seat?

Accepted Answer

Our ballroom's capacity is 100 people, and our upstairs loft capacity is 60 people.

Question 4

Is alcohol allowed at Hideout?

Accepted Answer

Yes, alcohol is allowed at our venue. However, you must book our licensed and insured bartender to serve all alcohol.

Question 5

Is there parking available at the venue?

Accepted Answer

There is free parking available.

Question 6

Are there staff on-site?

Accepted Answer

Yes, a member of our staff will be on site to check you in and out.

Question 7

What do we do with our trash after cleaning up?

Accepted Answer

Take it with you, put it in your car or the designated green dumpster in the back parking lot area. Do not leave onsite or on the sidewalk. Load out all that was loaded before sweeping up. Failure to comply with the rules may lead to the loss of your security deposit.

Question 8

Can I arrange deliveries from my vendors to the venue?

Accepted Answer

Yes, you can arrange vendor deliveries during your rental period. If you need earlier access, adjust your rental time accordingly. Please note, our staff cannot sign for deliveries, so ensure an authorized person is available. For security reasons, items cannot be stored at the venue before your event.

Question 9

What steps do I need to follow to book my event?

Accepted Answer

To book your event, follow these steps: 1. Complete our inquiry form. 2. Receive a proposal within 24 business hours. 3. Sign the contract and pay a $500 non-refundable retainer. 4. Email a government-issued ID (matching the contract signer) to hello@hideoutorlando.com. 5. Make timely payments as per your payment plan (balance due one month before the event). 6. Fill out the setup questionnaire to finalize event details. Note: All alcohol must be served by our licensed bartender.

Question 10

What types of events can be hosted at Hideout?

Accepted Answer

Hideout is a creative space, event hall and performing studio specializing in premiere social and corporate events. Our space is well suited for any special occasion, corporate event, community meeting, fundraiser, dance/ workout class, book signing and more.

Question 11

What are your payment terms and cancellation policy?

Accepted Answer

To secure your reservation, we require a $500 non-refundable retainer fee. The remaining balance is due one month before your event. For details on our cancellation policy, please refer to the contract provided during booking.

Question 12

When is my security deposit refunded?

Accepted Answer

Refunds can take up to ten business days to process. Please be patient. If you do not see your refund within ten business days, please contact us for more information.

Question 13

How do I check myself in or check myself out?

Accepted Answer

A member of the Hideout team will be present at your event. They will review the check-in/out procedures with you.

Question 14

How far in advance can I book a rental?

Accepted Answer

Hideout Orlando can be booked 18 months in advance.

Question 15

Is there a Damage or Security Deposit in addition to my rental charge?

Accepted Answer

A $400 security deposit is required for all rentals of Hideout Orlando.

Question 16

How late can I stay?

Accepted Answer

We allow event bookings up until midnight. Events until 1 AM can be requested and require an additional $150 after hours fee.

All decorations, guests and trash must vacate the premises by the end of your rental time.

Question 17

Will I receive a refund if I leave early?

Accepted Answer

No refunds will be given for leaving before the rental time ends. Please follow your contract time accordingly.

Question 18

Can I have a DJ or band in the Ballroom for my reception?

Accepted Answer

Yes. Hideout Orlando has a standing noise ordinance which will be provided to the DJ/band.

Question 19

Can I customize the decorations or rearrange the furniture?

Accepted Answer

Yes, you can customize the decorations and rearrange the furniture to suit your event. Just ensure everything is returned to its original place afterward. Discuss any specific decoration needs or restrictions with our team beforehand.

Question 20

Can I use sparklers for my wedding exit?

Accepted Answer

Sparklers are permitted outside of Hideout Orlando for your exit. However, all sparklers must be disposed of properly meaning the used sparklers must be discarded in a bucket or water or sand provided by the client. Failure to dispose of sparklers properly will result in a loss of the Security Deposit.

Question 21

Can I come anytime and view the building, to meet my caterer or florist, etc?

Accepted Answer

Client venue walkthroughs can be scheduled at https://www.hideoutorl.com/clients.

Question 22

What are the  Hideout Suites catering options?

Accepted Answer

Please see our menu options at https://www.hideoutorl.com/catering.

Question 23

Can I have music outside on the patio?

Accepted Answer

All music must be played indoors.

Frequently asked questions